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Order Support

All order support is accessed through your account

HOW TO ACCESS YOUR ACCOUNT

If you did not set up an account when you checked out you can still create your account by clicking on the "SIGN IN" button on the account icon in the top right-hand corner of the website

On the popup, click "Forgot your password?", input the email you used when you checked out last time and use the reset password email to set a password.

After you are signed in visit the "Orders & Returns" link in the account menu, or follow this link here.




In your orders tab you can get support for any of your past orders. 

HOW TO CANCEL AN ORDER

You can request to cancel an order or item if the seller has not dispatched the order yet. Click on the "CANCEL ORDER" button and follow the instructions. You will have the option to either cancel the entire order, to cancel individual items within the order.

HOW TO GET ORDER SUPPORT

If you have already received the order and have problems with it, click the "ORDER SUPPORT" button. This will take you through to this screen where you can choose the reason for your support and send a message directly to the seller:


You can always view the message in the "Messages" tab. Replies from the seller will appear there and you will be notified by email when a reply comes in.

WHAT IF THE SELLER DOESN'T REPLY?

If the seller has not responded within 2 working days you have the option to "ESCALATE TO TACKLETARTS". This option will appear in the chat history. By clicking this and asking for our help we will be able to see the full communication chain and provide a rapid resolution



To learn about how we protect you and your purchases, visit the TackleTarts Guarantee page.

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